Job Openings

POSITION:   Family and Youth Success (FAYS) Case Manager/Counselor at Catholic Charities-Diocese of Lubbock  - MUST BE BILINGUAL (English/Spanish)

STATUS:  Full-Time (with benefits)  

ABOUT THE ROLE: Our Family and Youth Success (FAYS) program helps families deal with everyday struggles.  We help youth overcome challenges and develop and succeed in healthy ways.  Our FAYS program offers one-on-one coaching/counseling to children and their families.

As a FAYS Case Manager/Counselor, you will provide help and create hope in the lives of children and families by delivering services to our program participants.  In this important role, you will have a direct impact on families by receiving intake calls, providing crisis intervention services, and providing on-going short-term family and youth counseling.

WHAT YOU’LL DO:  As a member of our team, you will have an impact on our program participants through accomplishment of the following responsibilities: 

• Establish and build supportive working relationships with program participants and their families

•  Provide therapeutic interaction to assist parent in re-gaining, building, and maintaining effective coping skills and a supportive and nurturing environment for their family

• Provide effective and appropriate crisis intervention counseling and skill-based training to youth and families face-to face, over the phone, or virtually, and provide appropriate documentation of these services

• Utilize therapy methods specifically designed for children and adolescents who may have a background of abuse or trauma

• Be willing to work a flexible schedule (some evenings and weekends) as arranged, and be willing to participate in an on-call rotation

WHAT YOU’LL BRING TO THE TEAM:  To be successful in this role and be a great addition to our team, we need you to come with the following MINIMUM qualifications:

• MUST BE BILINGUAL (Fluent in English and Spanish)

• Experience working with children and families OR bachelor’s degree in a related field (ex: Sociology, Psychology)

• Knowledge of child and adolescent development and family systems to develop treatment plans based on goals and outcomes  

• Ability to perform timely and accurate case documentation and paperwork as directed 

• Attend continuing education classes as required and accrue 16 hours of continuing education and training per year 

• Attend supervision and staff meetings as required

• Vehicle with Texas liability insurance coverage

• A professional commitment to our agency values, so as to perform tasks and responsibilities in alignment with our mission and values

PREFERRED QUALIFICATIONS:  In addition to the minimum qualifications listed above, some preferred qualifications would be:

• LPC or LPC-a, or Master’s Degree in Counseling, Education or Social Services

• Proficient ability to speak, read, and write in English and Spanish

• Previous experience in case management

BENEFITS WE OFFER OUR TEAM MEMBERS:  At Catholic Charities-Diocese of Lubbock we value our team members and offer some of the following benefits:

• Salary will coincide with education and/or experience

• Medical /Dental/Vision benefits for employees and their eligible dependents

• Life Insurance

• Short Term and Long-Term Disability benefits

• Paid Time Off and Holidays

• Mileage Reimbursement

• Retirement Savings Plan

WE ARE AN EQUAL OPPORTUNITY EMPLOYER:   Catholic Charities-Diocese of Lubbock is an equal opportunity employer (EEO).  You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Catholic Charities.

JOB TITLE:  Parent Empowerment Case Manager for Catholic Charities-Diocese of Lubbock

POSITION TYPE:  Full-time (may require some evenings and weekends)

ABOUT US:  Catholic Charities-Diocese of Lubbock is a nonprofit organization dedicated to providing our neighbors on the South Plains a path to well-being through support and empowerment.  

ABOUT THE PARENT EMPOWERMENT PROGRAM:

The Parent Empowerment Program at Catholic Charities is a rapidly growing, high-energy program dedicated to breaking the cycle of generational poverty with education. The program assists single parents and low-income parents get their education in several fields, including nursing school, vocational programs, and traditional colleges and universities. Parent Empowerment Program graduates use their education, certifications, or degrees to find gainful, fulfilling employment and support their families, breaking the poverty cycle.

Key Responsibilities

1. Case Management:

• Identify and screen participants for eligibility, interview and enroll those that meet eligibility requirements.
• Assist with goal setting and proactive activities; including formulating plans for service/goals and monitor progress each month.
• Keep accurate and detailed records (case note for every assistance or monthly)
• Recruit eligible persons for assistance.
• Email program participants regarding mandatory workshops and keep attendance records.

2. Referrals/Resources:

• Maintain knowledge of funding sources (internal and external) and eligibility criteria/limitations
• Work closely with CC staff to refer participants for counseling, emergency services, etc.

3. Administrative Tasks:
   • Return phone calls and emails.
   • Open/Close Online intakes as needed.
   • Properly fill out required forms and grant reports.
   • Collect invoices from participants.
   • Certify invoices for payment (based on grant eligibility requirements)
   • Log in payments and enter assistance/case notes within 24 hours in database.
   • Work closely with department director in day-to-day grant operation.

QUALIFICATIONS

• Associate's Degree, or Bachelor’s degree in social work or in a related field OR 2–3 years of related work experience
• Strong written and verbal communication skills
• Proficiency in case management, working with LMI participants.
• Basic knowledge of existing resources
• Excellent organizational and multitasking abilities; time management skills, able to meet strict deadlines.
• Detail-oriented with strong analytical skills, ability to work independently, as well as with others in collaborative environment.
• Proficiency in Microsoft Office Suite and ability to learn other software as needed.
• Passion for the organization’s mission

BENEFITS:   Paid time off, health insurance (including dental and vision), retirement plan

CATHOLIC CHARITIES – DIOCESE OF LUBBOCK IS AN EQUAL OPPORTUNITY EMPLOYER